Refund policy
At Releava™, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer a 30-day free return and refund policy.
Eligibility for Returns
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Items must be returned within 30 days of the delivery date.
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The product must be in its original condition, unused, and in the original packaging.
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Proof of purchase (such as an order confirmation or receipt) is required.
Return Process
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Contact us at support@releava.online with your order number and reason for return.
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Our support team will review your request and provide a return authorization and shipping instructions.
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Once the product is received and inspected, we’ll process your refund to the original payment method.
Refund Timeframe
Refunds are typically processed within 5–7 business days after we receive and approve the returned item.
Damaged or Defective Products
If your item arrives damaged or not functioning properly, please contact us immediately. We’ll replace it or issue a full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for products that have been used or altered.
If you have any questions, please reach out to support@releava.online.
Your satisfaction is our top priority.
